Unlock Value. Transform Technology Innovation into Business Growth

Our unique Process Transformation approach enables companies to quantitatively understand,  “what is going on” inside business operations, and transform E2E business processes to achieve critical business success criteria.

Drive Business Process Transformation

Our Key Transformation Approaches

Process
Transformation

AI-ML use-case
INCLUSION

Automation and Integration

Transformation starts with a business case.

Our tool based AS-IS process assessment helps identify opportunities to layout a quantified business case with  objectives, rationale, and projections for the business benefits from the proposed process transformation.

Business case justifies for investing in process transformation with financial analysis, ROI projections, and a clear impact on one or more among;

  • New Digital Revenue
  • Enhanced Customer Experience (CX)
  • Expedited Service Cycle
  • Lower Cost to Serve

Process transformation

Keeping business impact in the forefront
of process-technology initiatives

Offering strategic advisory to turn technological concepts into competitive business process advantages.

We are transforming various business processes for our clients, including but not limited to

CUSTOMER ONBOARDING

CLAIMS PROCESSING

Customer Service

BACKOFFICE

TECHNICAL HELPDESK

Our Process Transformation Approach

Our team of consultants help businesses undergo fundamental digital disruption to onboard innovative business models, enhance customer experience, and improve enterprise functions and processes

Lock the business goal expected from the technology-led business transformation initiative. This entails defining success KPIs, across one or more among business aspects, including but not limited to

  • Creating new revenue streams
  • Enabling new customer interactions
  • Enhancing product or service experience
  • Reducing Cost to Serve

The objective mostly will require a broad mix of capability enhancement across business capabilities (processes, products, and/or services). Our first step is always a current state (AS-IS) assessment. The assessment helps

  • Understand the current state of capabilities
  • Calibrate the maturity of enabling technologies
  • Map the performance bottlenecks
  • Identify the opportunities for innovation

This phase involves conceptualizing and developing technology-led transformation roadmap that outlines the desired outcomes with the planned future state of processes, products, and-or services. TO-BE state design will address

  • Optimized processes, products, and-or services
  • Underpinning of enabling technological advancements
  • Establishing metrics against success KPIs
  • Budgetary estimates
  • New roles and/or changed governance model.

Jubilant offers comprehensive technology implementation services that help organizations engineer, test, deploy, and maintain sophisticated technology roadmaps. Our implementation plan encompasses

  • Business Value vs Complexity prioritization
  • Stakeholder engagement and communication
  • Training and Change Management
  • Post implementation support

The phase involves identifying discrepancies between actual vs. planned outcomes, and making necessary adjustments to better align with the desired outcomes, or newly emerging standards and expectations. Re-calibration includes

  • Monitoring post-implementation performance levels
  • Capture metrics against success KPIs
  • Technology updates to ensure alignment with objectives
  • Training and Change Management
  • Feedback Integration

AI-ML inclusion

Innovative AI-ML use-cases driving process efficiency and business advantages.

Elevate your business processes capabilities with our AI-ML use-case(s) inclusion.

Spectrum of Expertise

Enabling businesses to identify potential AI use-cases for their processes, operations, and products.

Helping clients drive higher value from their business processes via an assessment led AI inclusion roadmap.

Evaluating the quality, quantity, and governance of data available since AI solutions require large and well-organized datasets to function effectively.

Designing, building, and training custom AI models tailored to the specific needs and challenges of the client's business.

Adopt AI-ML  to transform products, services and processes for elevated business capabilities.

What we offer

Our AI-ML inclusion services aim to ensure that businesses successfully leverage AI-ML to create value, whether by enhancing operational efficiency, driving innovation, creating smarter products, or offering personalized customer experiences.

Advising on the selection of appropriate AI services that best fit the client's requirements, including integration with existing systems and processes.

Establishing ethical guidelines and compliance standards for responsible use of AI, including transparency, explainability, and fairness.

Setting up systems to continuously monitor the performance and impact of AI applications and to ensure they deliver the expected business outcomes.

Providing ongoing support and advice to ensure that AI solutions evolve with the business and continue to provide competitive advantage.

Our Transformation Anecdotes

Modernized the contact center product with inclusion of multiple AI services to deliver;

– Superior product experience with higher resiliency and lower cost to serve.

Strengthened the cybersecurity for a global manufacturing client to enable;

– Centralized security policy management with security features like Entra ID, SSO & MFA.

Digitalized the back-office dental insurance claim process with AI and automation to drive;

–  AI automation roadmap for driving savings of over $ 1.4+ Million per annum