Lock the business goal expected from the technology-led business transformation initiative. This entails defining success KPIs, across one or more among business aspects, including but not limited to

• Creating new revenue streams
• Enabling new customer interactions
• Enhancing product or service experience
• Reducing Cost to Serve

The objective mostly will require a broad mix of capability enhancement across business capabilities (processes, products, and/or services). Our first step is always a current state (AS-IS) assessment. The assessment helps

• Understand the current state of capabilities
• Calibrate the maturity of enabling technologies
• Map the performance bottlenecks
• Identify the opportunities for innovation

This phase involves conceptualizing and developing technology-led transformation roadmap that outlines the desired outcomes with the planned future state of processes, products, and-or services. TO-BE state design will address

• Optimized processes, products, and-or services
• Underpinning of enabling technological advancements
• Establishing metrics against success KPIs
• Budgetary estimates
• New roles and/or changed governance model.

Jubilant offers comprehensive technology implementation services that help organizations engineer, test, deploy, and maintain sophisticated technology roadmaps. Our implementation plan encompasses

• Business Value vs Complexity prioritization
• Stakeholder engagement and communication
• Training and Change Management
• Post implementation support

The phase involves identifying discrepancies between actual vs. planned outcomes, and making necessary adjustments to better align with the desired outcomes, or newly emerging standards and expectations. Re-calibration includes

• Monitoring post-implementation performance levels
• Capture metrics against success KPIs
• Technology updates to ensure alignment with objectives
• Training and Change Management
• Feedback Integration